Rapid CX Mapping
Want to improve customer satisfaction but don’t know where to start? Rapid CX Mapping is a fast, focused workshop designed for small business teams who want to zoom in on one key customer moment and make it better-fast. In under an hour, your team will map out the most important stages of your customer’s journey, pinpoint pain points, and uncover practical opportunities for improvement. No endless meetings, no complex tools-just clear steps to boost customer satisfaction and drive business growth.
Workshop
This workshop is ideal for:
Small businesses and startups looking to quickly improve customer experience
Teams launching a new product or feature and wanting fast, actionable feedback
Businesses noticing customer drop-off or negative feedback at specific touchpoints
Owners, team leads, or managers who want a hands-on, practical approach to CX improvement
Companies in fast-moving European markets who value speed, clarity, and real results
Clarify People & Roles: Identify who’s on the team and what everyone’s responsibilities are.
Define Shared & Personal Goals: Agree on common goals and surface individual aspirations.
Uncover Purpose & Values: Discuss the “why” behind your work and the core values you share.
Set Needs, Expectations & Rules: Establish what each member needs, set expectations, and agree on team ground rules.
Identify Strengths & Risks: Recognize your team’s unique assets and potential obstacles.
My mission is to offer my full attention, flexibility, and care in every session. You won't be just another project — we'll solve real stuff, together.
Let’s hop on a quick call — no pressure, no sales pitch. Just bring your thoughts, and I’ll bring my perspective. We’ll figure out what’s objectively best for your team.